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Q&A: NY Life exec says AI will reboot hiring, training, change management - In 2015, New York Life Insurance Co. began building up a data science team to investig... - https://www.computerworld.com/article/3710208/qa-ny-life-exec-says-ai-will-reboot-hiring-training-change-management.html#tk.rss_all #financialservicesindustry #artificialintelligence #emergingtechnology #generativeai #microsoft #chatbots
ComputerworldQ&A: NY Life exec says AI will reboot hiring, training, change managementDuring its 178 years, New York Life has had to adapt many times; now, AI is affecting nearly every corner of the insurance business, from hiring to client services, says Alex Cook, senior vice president and head of strategic capabilities at the firm.